HR Service Delivery Analyst at Safaricom
Published On:
10th, May 2023
Closes on:
7th, June 2023
Job closed
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Job Description
- Reporting to the Chapter Lead, HR Service Delivery, the position holder will be responsible for ensuring best-in-class new employee on-boarding experience and assessing the quality the quality of new hires. They will also be responsible for ensuring timely execution and completion of a seamless workflow for each new employee. Additionally, this role provides administrative employee services support.
Responsibilities:
- Work with HRBPs and Line managers to ensure best-in-class new staff orientation and induction that provides world-class employee experience.
- Ensure all new employees including temps and contractors are issued with tools of trade, starter packs and contract letters.
- Acts as first point-of-contact for new hires during the first 90 days.
- Facilitate the collection of all statutory documents from new hires at point of entry.
- Conduct and evaluate results of 30-, 60- and 90-day surveys to uncover on-boarding concerns and establish quality of hire.
- Work with HRBPs and line managers to ensure all new hires have documented performance reports and probation reviews on Oracle prior to confirmation.
- Ensure confirmed new hires receive confirmation letters and their records have been updated on Oracle.
- Continuous improvement of the on-boarding process including employee experience.
- Maintain HR data integrity by ensuring the accuracy and consistency of input data.
Requirements:
- Bachelor’s Degree and Higher National Diploma in HRM and /or CHRPK
- A minimum of 2 years’ relevant experience
- Strong administrative skills with a flair for technological enhancements
- Experience with HR information Systems and standard software
- Good working knowledge of HR practices and labor legislation.
- The ability to work with sensitive and confidential information.